We have to admit, it can be frustrating when something doesn't work quite right. We're here to help.

Sometimes, the basic go-to solution of refreshing your page may help resolve the issue. If the issue persists, and the articles in this collection don't address your concerns, please reach out to support@seekout.io or start a conversation in the chat widget in the bottom-right corner. The more you can share with us, the faster we'll be able to help you.

Here are some questions and pointers to get started:

  • What is the issue? 
  • How can we at SeekOut replicate the issue? 
  • If you're encountering a problem with a specific search, please copy-paste the link to your search. The link to your search is the URL of the page. 
  • If you're encountering a problem with a project, please share the project with us
  • Can you send us a screenshot of the issue? (Here's how to take a screenshot on a Windows computer and on a Mac.) 

Identifying and narrowing down the problem in this way will make it much faster for our team here to help you, because we'll be able to dive right into the issue. 

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