Troubleshooting and FAQs

Articles and resources to help you get the most out of SeekOut.

Messaging Troubleshooting

Learn how to troubleshoot common issues with messaging.

Search Troubleshooting

Learn how to troubleshoot common issues with searching.

Frequently asked questions

Questions and answers we've heard a few times, and might be able to quickly help.

I've lost my password, how can I reset it?

No worries! You can reset your password by clicking Forgot your password? at the bottom of the Sign In page. We have a full article for more questions, here.

How do credits work?

Each SeekOut plan includes credits for finding candidate contact info and credits for exporting candidate information. To learn more about contact info credits, we have a full article here; and to learn more about exporting candidate information, we have another article here.

How do I create my own power filters?

A SeekOut administrator can save any public profile search can as a power filter. You can learn how to create and access those filters here.

Upcoming trainings

SeekOut 301: Advanced Boolean & Filtering Tips (Live)

Wednesday, May 8, 2024 at 5:00 PM UTC

SeekOut 301 is the icing on the cake- focusing on Advanced Boolean Search techniques (Boosting, Proximity Search, Wildcards) and refining a talent pool with out-of-the-box SeekOut filters.

SeekOut Sourcing Jam (Live)

Friday, May 10, 2024 at 5:00 PM UTC

Have a tricky job requisition? Join this sourcing jam with SeekOut experts as well as peers on identifying talent for that requisition. Walk away with new approaches and an expanded talent pool for a req or just come to learn.

Sourcing in SeekOut's GitHub Talent Pool (Live)

Monday, May 13, 2024 at 5:00 PM UTC

Are you recruiting software engineers or developers? Come learn how you can leverage SeekOut's GitHub Talent Pool and unique filtering options to make technical hiring a breeze!