Our Messaging and Campaign features utilize your own mail servers to send email. When something goes wrong it's usually due to a change in your email address, password, or server. Though occasionally it's just gremlins.
If your campaigns are unexpectedly pausing, unable to be started, or generating other errors - you may need to reset the connection between SeekOut and your email servers.
We do this by re-linking your email account.
- In the Messaging section, find the email account in question, and click on Remove
- Next, click on Link an Email Account and follow the prompts
- This should solve the vast majority of email or campaign related problems.
If the error persists please reach out to us at firstname.lastname@example.org or start a conversation by using the chat-box in the bottom-right corner of your screen.