What do I do if I see an error message in my campaigns?

Article author
Nick Doumlele
  • Updated

If your campaigns are unexpectedly pausing, unable to be started, or generating other errors, you may need to reset the connection between SeekOut and your email host by re-linking your email account.

When SeekOut detects a connection issue with an email address you use for Messaging, you'll see a red dot next to the Messaging menu item and the Settings tab within.

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Reset your Email Connection

Navigate to Messaging and click on the Settings tab. Find the email under the section 'Your connected email accounts' and click Email Settings, then select Remove Account.

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Click Disconnect twice in the pop-up that appears to remove it from your SeekOut account. This does not affect the email you use to login to SeekOut.

Next, click Link an email account and follow the prompts to connect your email account to SeekOut Messaging again.

If you continue to see errors with your campaigns after reconnecting your email account, reach out to us at support@seekout.com or start a conversation by using the chat-box in the bottom-right corner of your screen.

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