Why do I see "Profile Not Found?"

Article author
  • Updated

Occasionally, when you click on View Profile, you may see one of the following messages:

  • "This profile is not available."
  • "Profile Not Found"
  • "An exact match could not be found"

This may happen when the person has recently changed, privatized, or deleted their public profile information. We refresh our data often, but it does take time to cycle through hundreds of millions of SeekOut profiles.

To ensure you're looking at the most recent information available, install the free SeekOut Chrome extension. When the SeekOut Chrome extension is installed, you will automatically be redirected to the correct profile.

See the article Getting started with the SeekOut Sourcing Assistant to learn how to download the extension.

Was this article helpful?



Please sign in to leave a comment.