How contact info credits are counted

Article author
Nick Doumlele
  • Updated

Each SeekOut plan includes credits for finding candidate contact info. 

Contact information is broken into two categories: Email addresses and phone numbers. Each email contact info credit retrieves email addresses for one candidate. Each phone number contact info credit retrieves phone number information for one candidates. 


If we find multiple email addresses or phone numbers for the same candidate, it doesn't cost you additional credits.

When you request contact info for candidates, we require that you have at least as many contact info credits available as the number of candidates for which you are requesting contact info. If you ask for either email or phone number contact info for 10 candidates, for instance, you need to have at least 10 contact info credits.

As soon as you request candidate contact info, we will deduct that number of credits from your account. 

It can take a few minutes to retrieve and verify candidate email addresses and phone numbers. When we're done with that process, we refund credits to you for any candidates where we can't find contact information. For instance, if you had 100 credits and asked for email contact info for 10 candidates, your credits would drop down to 90. If, after searching for contact info and verifying email addresses we are able to find contact info for 8 of those candidates, we would refund 2 credits to you bringing your total number of credits up to 92.


Was this article helpful?

Article is closed for comments.