How contact info credits are counted

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Each SeekOut plan includes credits for finding candidate contact info. if you're wondering how we account for those credits, keep reading.


Contact information is broken into two categories: Email addresses and phone numbers. Each email contact info credit retrieves email addresses for one candidate. Each phone number contact info credit retrieves phone number information for one candidates. 



If we find multiple email addresses, phone numbers, or social profile links for the same candidate, it doesn't cost you additional credits.



When you request contact info for candidates, we require that you have at least as many contact info credits available as the number of candidates for which you are requesting contact info. If you ask for either email or phone number contact info for 10 candidates, for instance, you need to have at least 10 contact info credits.


As soon as you request candidate contact info, we will deduct that number of credits from your account. 


It can take a minute or two to retrieve and verify candidate email addresses, phone numbers, and social links. When we're done with that process, we refund credits to you for any candidates where we can't find contact information. For instance, if you had 100 credits and asked for email contact info for 10 candidates, your credits would drop down to 90. If, after searching for contact info and verifying email addresses we are able to find contact info for 8 of those candidates, we would refund 2 credits to you bringing your total number of credits up to 92.


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