What happens if a message bounces?

Article author
Nick Doumlele
  • Updated

From the Messaging page, select a campaign and click the Candidates tab to see the status of all candidates in that campaign. 

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When an email sent during a message campaign bounces, the campaign is stopped for that candidate and no further steps are sent. These candidates will have a status of 'Bounced.'

Restart a campaign for a Bounced candidate

1. Remove the candidate from the campaign.

Click the three-dot context button to the right of the candidate and select Remove from Campaign.

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2. Find the candidate in your project.

Choose a new email, and select Use this address first in messaging campaigns. The email will be highlighted in green.

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3. Add the candidate back to the messaging campaign.

Click the Message button and select Add to Campaign.

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Choose your campaign from the dropdown menu, and click Add to Campaign. Your candidate will be re-added to the campaign, and within 20 minutes SeekOut will begin sending messages to the candidate's new email starting with step 1.

A campaign that has paused or finished all of its steps will not automatically restart. Go to the campaign page and click Start Campaign after you re-add a candidate to a finished campaign.

 

 

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