What happens if a message bounces?

Article author
Nick Doumlele
  • Updated

From the Messaging page, select a campaign and click the Candidates tab to see the status of all candidates in that campaign. 

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When an email sent from a message campaign bounces, the campaign is stopped for that candidate and no further steps are sent. These candidates have a status of Bounced.

Restart a campaign for a Bounced candidate

While on the Candidates tab, click the arrow next to the candidate's email and select a different email from the list. Click the Retry arrow next to the Bounced status. The campaign will be restarted within 20 minutes for the candidate using the new email address.

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